Shipping policy

The Kinsmengood Promise

At Kinsmengood, we believe every meal is an opportunity to create beautiful memories. That’s why every order is handled with the utmost care — from the moment it’s placed to the moment it arrives safely at your door.

To reduce unnecessary waste and keep our prices fair, many of our collections are shipped directly from trusted global manufacturing partners who specialize in high-quality materials, durable metals, and exquisite craftsmanship. This allows us to deliver beautifully designed kitchenware essentials without excessive markups.

1. Order Processing & Shipping Fee

Every order is carefully reviewed and securely packaged to ensure it meets our quality standards and arrives safely for your kitchen.

  • Processing Time: 2 business days

  • Shipping Fee: $5.99 flat rate (worldwide)

Please Note: During peak seasons (holidays, promotional events, or high-volume sales), processing times may extend up to 5 business days.

2. Estimated Delivery Times

Because our products ship directly from our global partner facilities, delivery times may vary depending on your location.

Region Estimated Delivery Time
United States 10–15 business days
Canada / UK / Australia 11–16 business days
Rest of World 15–20 business days

We truly appreciate your patience — elevating your everyday cooking experience is absolutely worth the wait!

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking Updates: Please allow 1–3 business days for tracking information to update after the shipping label is created.

If tracking does not show movement immediately, rest assured — your package is safely packed and already in transit.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid). This means:

  • Any customs duties, import taxes, or additional fees charged by local authorities are the responsibility of the customer.

  • Kinsmengood is not responsible for delays caused by customs clearance.

Note: Customs fees are uncommon for most kitchenware orders, but regulations vary by country.

5. Order Changes & Cancellations

We process orders quickly to ensure timely delivery. If you need to change your shipping address or cancel an order, please contact us at support@kinsmengood.com within 12 hours of placing your order. Once processing has begun and the kitchenware has been packed, we are unable to modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction — and the safe arrival of your items — are our top priorities.

Damaged Items Because we ship items like heavy cookware, glassware, and precision gadgets, we take extra precautions. However, if your order arrives damaged:

  1. Email us clear photos of the damaged item and the original packaging within 72 hours of delivery at support@kinsmengood.com.

  2. We will arrange a free replacement as quickly as possible.

Lost or Stolen Packages Kinsmengood is not liable for packages marked as “Delivered” by the carrier. If your tracking shows “Delivered” but you cannot locate your package, please:

  1. Check with neighbors, building management, or household members.

  2. Contact the shipping carrier (USPS, UPS, FedEx, etc.) to file a claim.

We are happy to provide all necessary tracking details to assist with your claim. However, we cannot issue refunds for packages confirmed as delivered to the address provided at checkout.

Contact Us

If you have any questions about your order's shipping status, please don't hesitate to reach out:

  • Email: support@kinsmengood.com

  • Phone: +1 (518) 619-6883

  • Company: S & A Brown LLC

  • Address: 14009 CARNELL ST, WHITTIER, CA 90605, United States